1. Select the Gems denomination.
2. Enter your User ID.
3. Check out and select your payment method.
4. Once payment made, Pixel Gun 3D Gems will be credited to your account shortly.

1. Access your in-game profile. 
2. The ID number assigned to you is located beneath your chosen nickname.

1. If the account exists and items were delivered, no refund is possible. Uncheck “Remember Me” and clear browser cache to avoid future mistakes.
2. If the account doesn't exist and the item wasn’t delivered, submit a ticket with the correct ID for help.

1. If you buy several times in one day using the same bank card, it may trigger the bank's limit with the message "Transaction failed at issuer end due to risk control". Just try again after 24 hours or use another payment method.
2. If you receive the message "Provider failed to process", contact your bank for support as JollyMax can't help.

Contact JollyMax customer sevice and help center for free

• customer service: (free to visit)
• help center:(free to visit)

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• Official game partners: working directly with world's leading producers, JollyMax.com sells 10,000+ items of game and non-game apps on mobile, PC & laptop.
• Smooth & reliable top-up: JollyMax website offers game players 350+ easy & safe payment methods globally and locally.
• Localized customer support: JollyMax.com provides game players and app users with expert support in standard English and over 10 local languages.
• Suprisingly special offers: sign up and log in JollyMax website to access latest promotions for your favorite games or apps.
• Instant top-up delivery: items will be purchased online.