A: Please verify your Game ID and Server ID are correct before completing payment. After you click Buy Now, doubt-check your details in the confirmation pop-up window.

Once your payment succeeds, your in-game item, Voucher or Coupon will be delivered automatically. Orders submitted with incorrect account details are non-refundable.

A: Please confirm that you have selected the correct product and entered all required account information. If the page shows a message, follow the instruction shown on the page.

If you still cannot create an order, submit a request with your Member ID, the APP involved, your recharge account, region, a key screenshot, and a description of the issue.

A: You have two ways to find your order:

1. Log in to your Member ID, click your profile picture in the top-right corner, and select Order.
2. Check the Receipt sent to the email address used when you placed the order.

A: Most items are delivered within 30 minutes.

For direct top‑ups, please fully close and restart your game to check whether your item has arrived.

If you still have not received your item after 30 minutes, submit a request including your Member ID, Order ID (starting with TN), relevant app, top‑up account, region, supporting screenshot(s), and a description of your issue.

A: Your CDKEY is sent in the Receipt to the email address you entered when placing the order. Please check that mailbox.

If you still cannot find the CDKEY after checking the Receipt, submit a request with your Member ID, Order ID (starting with TN), APP, recharge account, region, key screenshots, and a description of the issue.

A: Your Voucher / Coupon is sent directly to your Member ID account. Log in to your Member ID, click your profile picture in the top-right corner, and select My Prizes.

If the Voucher / Coupon is not shown in My Prizes, submit a request including your Member ID, Order ID (starting with TN), relevant APP, top-up account, region, supporting screenshots, and a description of the issue.

A: In-game items are sent directly to the Game ID entered when you placed the order. Normal products are delivered within 30 minutes.

Please exit the game and log in again before checking the relevant in-game location. If the item is still unavailable after 30 minutes, submit a request with your Member ID, Order ID (starting with TN), APP, recharge account, region, key screenshots, and a description of the issue.

A: First, check the rules on the relevant promotion page.

- CDKEY rewards are sent in the Receipt to the email address used for the order.
- Voucher / Coupon rewards are available in My Prizes after you log in to your Member ID.
- In-game item rewards are delivered to the Game ID used for the order within 30 minutes.
- For physical rewards, log in to your Member ID, select My Prizes, find the reward, and click Address to enter your shipping address.

If you meet the promotion requirements but cannot find the reward in the correct location, submit a request with your Member ID, Order ID (starting with TN), APP, recharge account, region, key screenshots, and a description of the issue.

A: If payment fails, funds will not be deducted. Please check your card or wallet transaction history to confirm the payment status.

Before making a payment, please confirm that you have sufficient balance, that your card or wallet does not have a payment-limit setting, and that your card supports the country and currency you selected. Make sure your payment method can be used successfully.

If everything is correct, check the payment error message and try the action suggested by that message.

If you still cannot complete the payment, submit a ticket with your Member ID, the purchase link and product, payment method, masked card information (last four digits only), and a screenshot of the payment error message.

A: Please provide:
1. Member ID
2. Order ID starting with TN
3. APP involved
4. Recharge account
5. Region
6. Key screenshots
7. A clear description of the issue